Sales Support - Dutch Speaking

Job Description:

What we will be looking for in you: 

Ideally, you'll be an excellent communicator who can easily build rapport with stakeholders at all levels and provide client support in a professional and trustworthy manner. You'll also need the dedication necessary to meet business requirements and customer expectations, as well as the ability to set priorities and manage your time effectively. 

Responsibilities

Provide dedicated account management to strategic accounts in the Dutch speaking region

Assist in developing, tracking, and reporting key performance measurements for the customer service department.

Develop and implement processes and procedures to improve quality and efficiency.

Maintain consistency and alignment with peers, both regionally and globally.

Work with customer service management to identify and develop departmental procedures and standards, and ensure compliance.

Requirements

• Skill in providing an exceptional customer experience.


• Knowledge of PC applications.


• Ability to work with minimal guidance or supervision in a time critical environment.


• Ability to be flexible and quickly adapt to changing business needs and processes.


• Skill in providing outstanding customer service through support of escalated customer issues.


• Must have fluent English & Dutch