German Order Management

Job Description:

My client has an availability for a contract role for a multi lingual customer operations specialist in the Shannon region.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Responsible for management of customer accounts and providing customer service to customers
• Delivery of quarterly targets in terms of backlog, credit management, customer escalations
• Responsible for customer reporting in terms of order book reports
• Problem Resolution within the remit of Customer Operations
• Any other ad hoc duties required to maintain the daily operation of the company

KEY COMPETENCIES:

• 3 years Customer Service experience
• Fluency in German
• Proficiency in Excel with strong analytical skills
• Strong telephone and organisational skills
• Ability to work on own initiative
  

OTHER REQUIREMENTS:

• Ability to present reports
• Experience in project management