CS Analyst- Dutch

Job Description:

La creme, Cork's leading recruitment agency are seeking experienced Customer Service Advisor's with Order Management experience. Dutch fluency is essential with a second European language an advantage.

RESPONSIBILITIES:

• Processing orders from initial contact to completion
• Support sales team in various order entry issues/queries
• Manage, track and prioritise all stages of the order processing lifecycle. 
• Resolution of order processing disputes 
• Build and develop relationships with internal departments including logistic service providers
• Recommend improvements to existing procedures
• Interaction with cross functional departments to resolve issues as they arise

PROFESSIONAL QUALIFICATIONS

• Third level degree is essential

EXPERIENCE

• Min 2 years Customer Service /Order Management experience

KEY SKILLS/CORE COMPETENCIES

• DUTCH fluency is essential.
• The ideal candidate will be analytical, detail orientated, organised and be able to demonstrate good judgement. 
• Be able to work on their own iniative as well as part of a team.
• Must demonstrate strong telephone communication skills with ability to influence and negotiate.
• Demonstrate strong interpersonal, written and oral communication skills.
• Must be committed to Customer Satisfaction and continuous process improvement.
• Must have excellent problem solving skills.
• Fluency in English and another European language is an advantage.