2018 Customer Services Salary and Contract Rate Guide

Sharon O'Donnell - 11/01/2018
2018 Customer Services Salary & Benefits Guide

La Crème 2018 salary ranges for customer service in Ireland including call centre, order management and customer service roles at all levels.

Contents: Customer Services | Customer Services Contract Rates

Customer Services

Role Years' Experience Dublin
Cork
Limerick
Waterford
Galway
Call Centre Manager 0 - 3 35k - 45k 35k - 45k 32k - 37k 27k - 32k 32k - 37k
3 - 5 45k - 50k 45k - 50k 37k - 47k 35k - 40k 37k - 45k
5+ 50k - 70k 50k - 70k 47k - 60k 45k - 60k 45k - 60k
Customer Services Manager 0 - 3 35k - 45k 35k - 45k 32k - 45k 35k - 43k 32k - 43k
3 - 5 45k - 50k 45k - 50k 45k - 48k 43k - 48k 43k - 48k
5+ 50k - 80k 50k - 70k 48k - 58k 48k - 68k 48k - 58k
Customer Services Team Leader 0 - 3 32k - 35k 30k - 35k 28k - 34k 28k - 32k 28k - 34k
3 - 5 35k - 42k 35k - 42k 34k - 42k 30k - 35k 34k - 42k
5+ 42k - 50k 42k - 50k 42k - 46k 35k - 40k 42k - 46k
Customer Service Representative 0 - 3 24k - 26k 19k - 24k 20k - 26k 19k - 22k 20k - 26k
3 - 5 26k - 32k 24k - 28k 26k - 28k 22k - 26k 26k - 28k
5+ 32k - 35k 28k - 32k 28k - 32k 26k - 30k 28k - 32k
Customer Service Administrator 0 - 3 24k - 28k 21k - 25k 20k - 24k 20k - 24k 20k - 24k
3 - 5 28k - 32k 25k - 30k 24k - 28k 24k - 28k 24k - 28k
5+ 32k - 35k 30k - 32k 28k - 30k 28k - 30k 28k - 30k
Order Management Specialist 0 - 3 28k - 32k 25k - 30k 25k - 30k 24k - 28k 25k - 30k
3 - 5 32k - 36k 30k - 35k 30 - 33k 28k - 32k 30 - 33k
5+ 36k - 45k 35k - 38k 33k - 36k 32k - 36k 32k - 36k

Customer Services Contract Rates

*Figures shown reflect base salaries quoted in hourly rates

Role Years' Experience Dublin
Cork
Limerick
Waterford
Galway
Call Centre Manager 0 - 3 18 - 20 17 - 20 16 - 19 16 - 19 16 - 19
3 - 5 20 - 25 20 - 25 19 - 24 19 - 24 19 - 24
5+ 25 - 32 25 - 32 24 - 30 27 - 30 27 - 30
Customer Services Manager 0 - 3 19 - 21 17 - 20 16 - 20 16 - 22 16 - 22
3 - 5 21 - 26 20 - 25 20 - 24 19 - 24 19 - 24
5+ 26 - 32 25 - 32 24 - 30 24 - 30 24 - 30
Customer Services Team Leader 0 - 3 16 - 18 15 - 18 14 - 17 14 - 17 14 - 17
3 - 5 18 - 21 18 - 20 17 - 19 17 - 19 17 - 19
5+ 21 - 26 20 - 25 20 - 23 20 - 23 20 - 23
Customer Service Representative 0 - 3 12 - 13 11 - 12 10 - 12 10 - 12 10 - 12
3 - 5 13 - 15 12 - 14 12 - 14 12 - 14 12 - 14
5+ 15 - 19 14 - 16 14 - 16 14 - 16 14 - 16
Customer Service Administrator 0 - 3 12 - 13 11 - 12 10 - 12 10 - 12 10 - 12
3 - 5 13 - 15 12 - 14 12 - 14 12 - 14 12 - 14
5+ 15 - 19 14 - 16 13 - 16 13 - 16 13 - 16
Order Management Specialist 0 - 3 14 - 16 13 - 15 12 - 14 12 - 14 12 - 14
3 - 5 16 - 18 15 - 17 15 - 16 15 - 16 15 - 16
5+ 18 - 20 17 - 19 16 - 18 16 - 18 16 - 18
Manager | Dublin
+353 1 4321500
sodonnell@lacreme.ie