2014 La Creme Salary Survey

Aileen McCarney - 01/01/2014

Salary trends and contract rates for office support and customer services positions in 2014, as well as expected compensation and benefit packages.

Benefit Type Management Non Management
Pension 5 - 8% employer contribution 5 - 7% employer contribution
Healthcare Cover includes spouse and dependents for senior positions Employee cover only for lower to mid level
Bonus Up to 20% Up to 10%
Annual Leave 21 - 25 days 20 - 22 days
Other Employee Discount Scheme
Education/training and Development Programmes
Bike-to-work Scheme
Annual Leave 22-25 days
Subsidised Canteen
Travel Expenses

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Office Support Contract Rates | Customer Services Salaries | Telemarketing Salaries | Legal support salaries | Legal support contract rates
 

Office Support Salaries

Role Years' Experience Dublin
Cork
Limerick
Waterford
Executive PA 0 - 3 25,000 - 30,000 24,000 - 28,000 23,000 - 28,000 23,000 - 28,000
3 - 5 30,000 - 35,000 28,000 - 33,000 28,000 - 32,000 28,000 - 32,000
5+ 35,000 - 55,000 33,000 - 40,000 32,000 - 40,000 32,000 - 40,000
Senior PA 0 - 3 25,000 - 30,000 24,000 - 30,000 23,000 - 28,000 23,000 - 28,000
3 - 5 30,000 - 38,000 30,000 - 35,000 28,000 - 30,000 28,000 - 30,000
5+ 38,000 - 55,000 35,000 - 40,000 30,000 - 38,000 30,000 - 38,000
Office Manager 0 - 3 26,000 - 32,000 25,000 - 30,000 23,000 - 28,000 23,000 - 28,000
3 - 5 32,000 - 40,000 30,000 - 35,000 28,000 - 33,000 28,000 - 33,000
5+ 40,000 - 50,000 35,000 - 40,000 33,000 - 35,000 33,000 - 35,000
Secretary 0 - 3 22,000 - 25,000 22,000 - 25,000 19,000 - 22,000 19,000 - 22,000
3 - 5 25,000 - 32,000 25,000 - 29,000 22,000 - 27,000 22,000 - 27,000
5+ 32,000 - 40,000 29,000 - 35,000 27,000 - 32,000 27,000 - 32,000
Receptionist 0 - 3 20,000 - 23,000 19,000 - 21,000 18,000 - 21,000 18,000 - 21,000
3 - 5 23,000 - 30,000 21,000 - 26,000 21,000 - 23,000 21,000 - 23,000
5+ 30,000 - 32,000 26,000 - 30,000 23,000 - 26,000 23,000 - 26,000
Administrator 0 - 3 22,000 - 28,000 22,000 - 26,000 20,000 - 24,000 20,000 - 24,000
3 - 5 28,000 - 32,000 26,000 - 30,000 24,000 - 29,000 24,000 - 29,000
5+ 32,000 - 38,000 30,000 - 35,000 29,000 - 33,000 29,000 - 33,000
Sales Administrator 0 - 3 22,000 - 26,000 22,000 - 26,000 22,000 - 25,000 22,000 - 25,000
3 - 5 26,000 - 30,000 26,000 - 30,000 25,000 - 29,000 25,000 - 29,000
5+ 30,000 - 35,000 30,000 - 35,000 29,000 - 32,000 29,000 - 32,000
Data Entry 0 - 3 19,000 - 21,000 19,000 - 21,000 17,000 - 19,000 17,000 - 19,000
3 - 5 21,000 - 26,000 21,000 - 26,000 19,000 - 21,000 19,000 - 21,000
5+ 26,000 - 28,000 26,000 - 28,000 21,000 - 25,000 21,000 - 25,000
Purchasing Administrator/

 

Shipping Clerk

0 - 3 22,000 - 26,000 22,000 - 26,000 20,000 - 22,000 20,000 - 22,000
3 - 5 26,000 - 32,000 26,000 - 30,000 22,000 - 26,000 22,000 - 26,000
5+ 32,000 - 35,000 30,000 - 35,000 26,000 - 30,000 26,000 - 30,000
Document Controller 0 - 3 22,000 - 28,000 22,000 - 26,000 20,000 - 22,000 20,000 - 22,000
3 - 5 28,000 - 32,000 26,000 - 30,000 22,000 - 26,000 22,000 - 26,000
5+ 32,000 - 35,000 30,000 - 35,000 26,000 - 30,000 26,000 - 30,000
Clerical Assistant 0 - 3 22,000 - 25,000 22,000 - 26,000 18,000 - 23,000 18,000 - 23,000
3 - 5 25,000 - 32,000 26,000 - 30,000 23,000 - 26,000 23,000 - 26,000
5+ 32,000 - 35,000 30,000 - 35,000 26,000 - 30,000 26,000 - 30,000

Office Support Contract Rates

Role Years Experience Dublin
Cork
Limerick
Waterford
Personal Assistant 0 - 3 14- 16 13 - 15 12 - 14 12 - 14
3 - 5 16 - 20 15 - 18 14 - 16 14 - 16
5+ 20 - 23 18 - 20 16 - 18 16 - 18
Secretary 0 - 3 12 - 14 11 - 13 10 - 12 10 - 12
3 - 5 14 - 16 13 - 14 13 - 14 13 - 14
5+ 16 - 23 14 - 18 14 - 17 14 - 17
Receptionist 0 - 3 10 - 11 9 - 11 9 - 11 9 - 11
3 - 5 11 - 13 11 - 13 11 - 12 11 - 12
5+ 13 - 14 13 - 15 12 - 13 12 - 13
Administrator 0 - 3 11 - 13 11 - 13 10 - 12 10 - 12
3 - 5 13 - 16 13 - 15 12 - 15 12 - 15
5+ 16 - 20 15 - 18 15 - 17 15 - 17
Data Entry Clerk 0 - 3 10 - 12 9 - 11 8 - 10 8 - 10
3 - 5 12 - 13 11 - 13 10 - 11 10 - 11
5+ 13 - 14 13 - 14 11 - 13 11 - 13

*Figures shown reflect base salaries quoted in hourly rates

Customer Services Salaries

Role Years Experience Dublin
Cork
Limerick
Waterford
Customer Service Administrator 0 - 3 22,000 - 26,000 22,000 - 25,000 22,000 - 25,000 22,000 - 25,000
3 - 5 26,000 - 30,000 25,000 - 30,000 25,000 - 30,000 25,000 - 30,000
5+ 30,000 - 35,000 30,000 - 35,000 30,000 - 35,000 30,000 - 35,000
Switchboard Operator 0 - 3 21,000 - 23,000 19,000 - 21,000 19,000 - 21,000 19,000 - 21,000
3 - 5 23,000 - 26,000 21,000 - 26,000 21,000 - 26,000 21,000 - 26,000
5+ 26,000 - 32,000 26,000 - 30,000 26,000 - 30,000 26,000 - 30,000
Customer Service Representative 0 - 3 20,000 - 22,000 19,000 - 21,000 19,000 - 21,000 19,000 - 21,000
3 - 5 22,000 - 28,000 21,000 - 28,000 21,000 - 28,000 21,000 - 28,000
5+ 28,000 - 35,000 28,000 - 34,000 30,000 - 34,000 30,000 - 34,000
Customer Services rep

 

with Languages

0 - 3 20,000 - 23,000 24,000 - 28,000 24,000 - 28,000 24,000 - 28,000
3 - 5 23,000 - 28,000 28,000 - 35,000 28,000 - 35,000 28,000 - 35,000
5+ 28,000 - 35,000 35,000 - 40,000 35,000 - 40,000 35,000 - 40,000
Customer Services Team Leader 0 - 3 30,000 - 32,000 35,000 - 40,000 35,000 - 40,000 35,000 - 40,000
3 - 5 32,000 - 40,000 40,000 - 45,000 40,000 - 45,000 40,000 - 45,000
5+ 40,000 - 50,000 45,000 - 55,000 45,000 - 55,000 45,000 - 55,000
Customer Services Manager 0 - 3 35,000 - 45,000 40,000 - 45,000 40,000 - 45,000 40,000 - 45,000
3 - 5 45,000 - 50,000 45,000 - 50,000 45,000 - 50,000 45,000 - 50,000
5+ 50,000 - 70,000 50,000 - 60,000 50,000 - 60,000 50,000 - 60,000
Account Manager 0 - 3 26,000 - 30,000 25,000 - 30,000 25,000 - 30,000 25,000 - 30,000
3 - 5 30,000 - 35,000 30,000 - 35,000 30,000 - 35,000 30,000 - 35,000
5+ 35,000 - 45,000 35,000 - 45,000 35,000 - 45,000 35,000 - 45,000
Account Manager with Languages 0 - 3 26,000 - 30,000 25,000 - 30,000 25,000 - 30,000 25,000 - 30,000
3 - 5 30,000 - 35,000 30,000 - 35,000 30,000 - 35,000 30,000 - 35,000
5+ 35,000 - 45,000 35,000 - 45,000 35,000 - 45,000 35,000 - 45,000
Order Management Agent 0 - 3 26,000 - 30,000 25,000 - 30,000 25,000 - 30,000  2,000 - 30,000
3 - 5 30,000 - 35,000 30,000 - 35,000 30,000 - 35,000 30,000 - 35,000
5+ 35,000 - 45,000 35,000 - 45,000 35,000 - 45,000 35,000 - 45,000
Order Management Agent with Languages 0 - 3 26,000 - 32,000 26,000 - 30,000 26,000 - 30,000 26,000 - 30,000
3 - 5 32,000 - 38,000 30,000 - 35,000 30,000 - 35,000 30,000 - 35,000
5+ 38,000 - 45,000 35,000 - 45,000 35,000 - 45,000 35,000 - 45,000
Call Centre Manager 0 - 3 35,000 - 40,000 30,000 - 35,000 30,000 - 35,000 30,000 - 35,000
3 - 5 40,000 - 50,000 40,000 - 45,000 40,000 - 45,000 40,000 - 45,000
5+ 50,000 - 60,000 45,000 - 55,000 45,000 - 55,000 45,000 - 55,000
Call Centre Manager with language 0 - 3 35,000 - 45,000 35,000 - 45,000 35,000 - 45,000 35,000 - 45,000
3 - 5 45,000 - 55,000 45,000 - 50,000 45,000 - 50,000 45,000 - 50,000
5+ 55,000 - 60,000 50,000 - 60,000 50,000 - 60,000 50,000 - 60,000

Telemarketing Salaries

Role Years Experience Dublin
Cork
Limerick
Waterford
Telesales Manager 0 - 3 30,000 - 35,000 28,000 - 32,000 28,000 - 32,000 28,000 - 32,000
3 - 5 35,000 - 45,000 32,000 - 38,000 32,000 - 38,000 32,000 - 38,000
5+ 45,000 - 55,000 38,000 - 45,000 38,000 - 45,000 38,000 - 45,000
Telesales Manager with language 0 - 3 30,000 - 45,000 30,000 - 35,000 30,000 - 35,000 30,000 - 35,000
3 - 5 45,000 - 55,000 35,000 - 40,000 35,000 - 40,000 35,000 - 40,000
5+ 55,000 - 60,000 40,000 - 45,000 40,000 - 45,000 40,000 - 45,000
Inbound Telesales 0 - 3 20,000 - 24,000 19,000 - 24,000 19,000 - 24,000 19,000 - 24,000
3 - 5 24,000 - 28,000 24,000 - 26,000 24,000 - 26,000 24,000 - 26,000
5+ 28,000 - 35,000 26,000 - 35,000 26,000 - 35,000 26,000 - 35,000
Inbound Telesales with language 0 - 3 22,000 - 27,000 21,000 - 26,000 21,000 - 26,000

21,000 - 26,000

3 - 5 27,000 - 32,000 26,000 - 32,000 26,000 - 32,000 26,000 - 32,000
5+ 32,000 - 42,000 32,000 - 40,000 32,000 - 40,000 32,000 - 40,000
Outbound Telesales 0 - 3 20,000 - 26,000 19,000 - 24,000 19,000 - 24,000 19,000 - 24,000
3 - 5 26,000 - 30,000 24,000 - 28,000 24,000 - 28,000 24,000 - 28,000
5+ 30,000 - 38,000 28,000 - 35,000 28,000 - 35,000 28,000 - 35,000
Outbound Telesales with language 0 - 3 23,000 - 28,000 22,000 - 28,000 22,000 - 28,000 22,000 - 28,000
3 - 5 28,000 - 35,000 28,000 - 32,000 28,000 - 32,000 28,000 - 32,000
5+ 35,000 - 40,000 32,000 - 38,000 32,000 - 38,000 32,000 - 38,000

Legal support salaries

Role Years' Experience Dublin
Cork
Limerick
Waterford
Legal Secretary 0 - 3 20,000 - 30,000 20,000 - 26,000 20,000 - 26,000 20,000 - 26,000
3 - 5 30,000 - 35,000 26,000 - 33,000 26,000 - 33,000 26,000 - 33,000
5+ 35,000 - 40,000 33,000 - 38,000 33,000 - 38,000 33,000 - 38,000
Legal Executive 0 - 3 25,000 - 30,000 22,000 - 26,000 22,000 - 26,000 22,000 - 26,000
3 - 5 30,000 - 40,000 26,000 - 35,000 26,000 - 35,000 26,000 - 35,000
5+ 40,000 - 50,000 35,000 - 45,000 35,000 - 45,000 35,000 - 45,000
Paralegal 0 - 3 22,000 - 28,000 21,000 - 26,000 21,000 - 26,000 21,000 - 26,000
3 - 5 28,000 - 40,000 26,000 - 36,000 26,000 - 36,000 26,000 - 36,000
5+ 40,000 - 50,000 36,000 - 48,000 36,000 - 48,000 36,000 - 48,000

Legal support contract rates

Role Years' Experience Dublin
Cork
Limerick
Waterford
Legal Secretary 0 - 3 10 - 16 10 - 15 10. - 15 10. - 15
3 - 5 16 - 18 15 - 17 15 - 17 15 - 17
5+ 18 - 20 17 - 20 17 - 20 17 - 20

*Figures shown reflect base salaries quoted in hourly rates

 

Aileen McCarney's picture
Director | Dublin
+353 1 4321 500
aileenmccarney@lacreme.ie