2016 Office Support Salary & Benefits Guide

Aileen McCarney - 12/01/2016
Salary Guide 2016

As part of the Office Support 2016 Salary Survey and Benefits Guide, here is a look at the salary ranges for professionals working within office support. Typical range of benefits also feature.

The positive market trends we saw in 2014 have continued throughout 2015 with recruitment in the office support market continuing on its upward curve.  

In the past year, the growth was especially strong in the permanent market as companies felt more confident about increasing headcount for the future at all levels.

The required skill set has evolved at senior level, with assistants expected to take on greater levels of responsibility such as providing specialist advice and support to the executive team. Typically, in addition, to the usual Microsoft Office skill's, there is strong demand for PAs who bring the advanced PowerPoint knowledge needed to produce highly professional presentations.

As well as the replacement headcount due to attrition, many new roles were created in 2015 to cope with the growth of the economy, sometimes requiring specific experience such as handling office moves and building management exposure.

Demand for customers service professionals continued unabated throughout 2015 and looks set to continue for the next 12 months as companies expand their customer support and sales team.  The quality of the customer experience is of paramount importance to many companies wishing to grow market share, there has been a consequent upward pressure on salaries.  The salary for a senior role that would have been offered at €55K twelve months ago is now likely to be set at €60K. There is a good supply of talent as job seekers have become more active over the past year, with many looking not only for higher salaries but also for new challenges after the slow post-recession years.

Role Years' Experience Dublin
Cork
Limerick
Waterford
Executive Assistant 0 - 3 28,000-30,000 24,000-28,000 24,000-28,000 22,000-26,000
3 - 5 30,000-40,000 28,000-33,000 30,000-32,000 30,000-35,000
5+ 40,000-60,000 33,000-42,000 32,000-40,000 35,000-40,000
Personal Assistant 0 - 3 30,000-35,000 24,000-30,000 23,000-28,000 24,000-28,000
3 - 5 35,000-40,000 30,000-35,000 28,000-30,000 28,000-32,000
5+ 40,000-60,000 35,000-40,000 30,000-38,000 35,000-38,000
Office Manager 0 - 3 26,000-32,000 25,000-30,000 24,000-28,000 23,000-28,000
3 - 5 32,000-40,000 30,000-35,000 28,000-34,000 28,000-33,000
5+ 40,000-60,000 40,000-50,000 33,000-35,000 33,000-35,000
Secretary 0 - 3 22,000-25,000 21,000-25,000 20,000-22,000 19,000-22,000
3 - 5 25,000-32,000 25,000-29,000 24,000-28,000 22,000-27,000
5+ 32,000-45,000 29,000-35,000 28,000-32,000 27,000-32,000
Receptionist 0 - 3 20,000-25,000 20,000-23,000 19,000-22,000 17,000-20,000
3 - 5 26,000-30,000 23,000-26,000 22,000-26,000 20,000-25,000
5+ 30,000-35,000 26,000-30,000 23,000-26,000 25,000-28,000
Switchboard Operator 0 - 3 21,000-23,000 18,000-21,000 19,000-21,000 18,000-20,000
3 - 5 23,000-26,000 22,000-25,000 21,000-25,000 20,000-23,000
5+ 26,000-32,000 26,000-28,000 25,000-30,000 23,000-28,000
Senior Administrator 0 - 3 28,000-32,000 26,000-30,000 26,000-30,000 26,000-30,000
3 - 5 32,000-38,000 30,000-36,000 30,000-36,000 30,000-36,000
5+ 38,000-45,000 36,000-43,000 36,000-43,000 36,000-43,000
Administrator 0 - 3 22,000-26,000 22,000-26,000 20,000-24,000 18,000-22,000
3 - 5 26,000-32,000 26,000-30,000 24,000-29,000 22,000-26,000
5+ 32,000-38,000 30,000-35,000 29,000-33,000 26,000-30,000
Sales Administrator 0 - 3 22,000-26,000 22,000-26,000 22,000-25,000 20,000-23,000
3 - 5 26,000- 32,000 26,000-30,000 25,000-29,000 23,000-27,000
5+ 32,000- 38,000 30,000-36,000 29,000-32,000 27,000-30,000
Purchasing Administrator/
Shipping Clerk
0 - 3 22,000-26,000 22,000-27,000 22,000-24,000 20,000-22,000
3 - 5 26,000-32,000 27,000-32,000 24,000-28,000 22,000-26,000
5+ 32,000-40,000 32,000-36,000 26,000-30,000 26,000-30,000
Facilities Manager 0 - 3 30,000-40,000 30,000-40,000 30,000-40,000 30,000-40,000
3 - 5 40,000-45,000 40,000-45,000 40,000-45,000 40,000-45,000
5+ 45,000-60,000 45,000-60,000 45,000-60,000 45,000-60,000
Facilities Coordinator 0 - 3 25,000-28,000 25,000-28,000 25,000-28,000 25,000-28,000
3 - 5 28,000-35,000 28,000-35,000 28,000-35,000 28,000-35,000
5+ 35,000-45,000 35,000-45,000 35,000-45,000 35,000-45,000
Document Controller 0 - 3 22,000-28,000 22,000-25,000 22,000-26,000 20,000-22,000
3 - 5 28,000-32,000 25,000-30,000 26,000-28,000 24,000-28,000
5+ 32,000-38,000 30,000-36,000 28,000-32,000 28,000-32,000
Office Junior 0 - 3 21,000-25,000 21,000-25,000 18,000-23,000 18,000-23,000
3 - 5 25,000-30,000 25,000-27,000 24,000-29,000 23,000-26,000
5+ 30,000-35,000 27,000-29,000 26,000-30,000 26,000-30,000
Data Entry Clerk 0 - 3 21,000-24,000 20,000-22,000 20,000-22,000 20,000-22,000
3 - 5 24,000-26,000 22,000-25,000 22,000-25,000 22,000-25,000
5+ na 25,000-27,000 24,000-25,000 24,000-26,000

2014 saw continued hiring of temporary and contract staff, primarily to assist with projects, annual and maternity leave.  In 2015 there has been greater emphasis on longer-term contracts of 12 months or more signifying renewed confidence in the market.  In a very buoyant permanent market these opportunities are seen as most attractive if there is the possibility of conversion to permanency at the end of the contract. 

There is also continuing demand for customer service staff with specific order management experience within the multinational sector. Contract rates are increasing, although not significantly, at all levels including junior administrative and receptionists positions.

Office Support | Contract

Role Years' Experience Dublin
Cork
Limerick
Waterford
Executive Assistant 0 - 3 14-15 12-14 12-14 12-14
3 - 5 15-20 15 -17 14-16 14-16
5+ 20-28 16 -18 16-18 16-18
Personal Assistant 0 - 3 13-15 13-15 12-14 12-14
3 - 5 15-18 15-18 14-16 14-16
5+ 18-25 18-20 16-18 18-20
Office Manager 0 - 3 13-16 12 -14 12 -14 12 -14
3 - 5 16-20 13-15 13-15 13-15
5+ 20-28 15-16 15-16 15-16
Secretary 0 - 3 11-14 10-13 10-12 9-11
3 - 5 14-17 13-14 13-14 13-14
5+ 17-19 14-17 14-17 14-17
Receptionist 0 - 3 11-14 10-12 9-11 10-11
3 - 5 14-15 12-13 11-13 10-12
5+ 15-16 13-15 13-15 12-14
Switchboard Operator 0 - 3 11-14 10-12 10-12 10-12
3 - 5 14-15 13-14 13-14 13-14
5+ 15-16 15-16 15-16 15-16
Senior Administrator 0 - 3 14-16 12-14 12-14 12-14
3 - 5 16-19 14-16 14-16 14-16
5+ 19-23 15-17 15-17 15-17
Administrator 0 - 3 11-14 10-12 9-12 9-11
3 - 5 14-16 12-14 12-15 11-13
5+ 16-18 14-17 15-17 13-15
Sales Administrator 0 - 3 11-13 11-13 11-13 11-13
3 - 5 13-16 12-14 12-14 12-14
5+ 16-19 13-15 13-15 13-15
Purchasing Administrator/
Shipping Clerk
0 - 3 11-13 11-13 10-13 10-13
3 - 5 13-16 12-14 12-14 12-14
5+ 16-20 13-15 13-15 13-15
Facilities Manager 0 - 3 15-20 15-17 15-17 15-17
3 - 5 20-23 18-20 18-20 18-20
5+ 23-30 21-24 21-24 21-24
Facilities Coordinator 0 - 3 12-14 11-13 11-13 11-13
3 - 5 14-17 12-14 12-14 12-14
5+ 17-23 15-17 15-17 15-17
Document Controller 0 - 3 11-14 12-14 11-13 11-13
3 - 5 14-16 13-16 12- 15 12- 15
5+ 16-19 15-17 15-17 15-17
Office Junior 0 - 3 10-12 10-12 10-12 10-12
3 - 5 na 11-13 na na
5+ na 12-14 na na
Data Entry Clerk 0 - 3 11-12 10-11 9-10 9-10
3 - 5 12-13 11-13 10-12 10-12
5+ 13-14 13-14 12-13 12-14

*Figures shown reflect base salaries quoted in hourly rates

Typical range of benefits for Office Support professionals:

Benefit Type Management Non Management
Pension 5% - 8% employer contribution 0% - 5% employer contribution
Healthcare Cover includes spouse and dependents for senior positions Employee cover only for lower to mid level
Bonus up to 20% up to 10%
Annual Leave 21 - 27 days 20 - 22 days
Other Onsite canteen, travel tax scheme, Parking, Travel expenses, Educational assistant/development programmes, employee discount scheme, gym membership, volunteer days Parking, Canteen, travel tax scheme, bike to work scheme, gym membership, Volunteer days

 

Aileen McCarney's picture
Director | Dublin
+353 1 4321 500
aileenmccarney@lacreme.ie