2015 Customer Service Salary and Benefits Guide

Sharon O'Donnell - 27/01/2015
Customer Services Salary and Benefits Guide

2015 customer service and telemarketing salary ranges across a number of sectors, as well as profiling compensation and benefit packages.

Typical range of benefits for customer service professionals

Benefit Type Management Non-Management
Pension 5% - 8% employer contribution 0% - 5% employer contribution
Healthcare Cover includes spouse and dependents for senior positions Employee cover only for lower to mid level
Bonus up to 20% up to 10%
Annual Leave 21 - 27 days 20 - 22 days
Other Onsite canteen, travel tax scheme, Parking, Travel expenses, Educational assistant/development programmes, employee discount scheme, gym membership, volunteer days Parking, Canteen, travel tax scheme, bike to work scheme, gym membership, Volunteer days

Customer service salaries in Ireland

Role Years' Experience Dublin
Cork
Limerick
Waterford
Customer Service Administrator 0 - 3 22,000 - 26,000 21,000 - 25,000 20,000 - 24,000 19,000 - 23,000
3 - 5 26,000 - 30,000 25,000 - 30,000 24,000 - 28,000 23,000 - 26,000
5+ 30,000 - 35,000 30,000 - 35,000 28,000 - 32,000 26,000 - 30,000
Switchboard Operator 0 - 3 21,000 - 23,000 19,000 - 21,000 19,000 - 21,000 18,000 - 20,000
3 - 5 23,000 - 26,000 21,000 - 25,000 21,000 - 25,000 20,000 - 23,000
5+ 26,000 - 32,000 25,000 - 30,000 25,000 - 30,000 23,000 - 28,000
Customer Service Representative 0 - 3 20,000 - 24,000 19,000 - 22,000 19,000 - 21,000 18,000 - 21,000
3 - 5 24,000 - 30,000 22,000 - 28,000 21,000 - 25,000 21,000 - 25,000
5+ 30,000 - 35,000 28,000 - 32,000 25,000 - 30,000 25,000 - 30,000
Customer Service Team Leader 0 - 3 30,000 - 35,000 30,000 - 35,000 28,000 - 32,000 28,000 - 32,000
3 - 5 35,000 - 45,000 35,000 - 45,000 32,000 - 38,000 30,000 - 35,000
5+ 45,000 - 55,000 45,000 - 55,000 38,000 - 45,000 35,000 - 40,000
Customer Service Manager 0 - 3 35,000 - 45,000 35,000 - 45,000 35,000 - 43,000 35,000 - 43,000
3 - 5 45,000 - 50,000 45,000 - 50,000 43,000 - 48,000 43,000 - 48,000
5+ 50,000 - 70,000 50,000 - 60,000 48,000 - 58,000 48,000 - 58,000
Account Manager 0 - 3 26,000 - 30,000 25,000 - 30,000 23,000 - 28,000 23,000 - 28,000
3 - 5 30,000 - 35,000 30,000 - 35,000 28,000 - 32,000 28,000 - 32,000
5+ 35,000 - 45,000 35,000 - 45,000 32,000 - 40,000 32,000 - 40,000
Order Management Agent 0 - 3 26,000 - 30,000 25,000 - 30,000 24,000 - 28,000 24,000 - 28,000
3 - 5 30,000 - 35,000 30,000 - 36,000 28,000 - 32,000 28,000 - 32,000
5+ 35,000 - 45,000 36,000 - 45,000 32,000 - 38,000 32,000 - 38,000
Call Centre Manager 0 - 3 35,000 - 40,000 32,000 - 38,000 30,000 - 37,000 30,000 - 37,000
3 - 5 40,000 - 50,000 38,000 - 48,000 37,000 - 47,000 37,000 - 47,000
5+ 50,000 - 70,000 48,000 - 65,000 47,000 - 60,000 47,000 - 60,000

Telemarketing salaries in Ireland

Role Years' Experience Dublin
Cork
Limerick
Waterford
Telesales Manager 0 - 3 30,000 - 35,000 28,000 - 32,000 28,000 - 32,000 25,000 - 30,000
3 - 5 35,000 - 45,000 32,000 - 38,000 32,000 - 38,000 30,000 - 35,000
5+ 45,000 - 60,000 38,000 - 45,000 38,000 - 45,000 35,000 - 45,000
Inbound Telesales 0 - 3 20,000 - 24,000 19,000 - 24,000 19,000 - 24,000 19,000 - 21,000
3 - 5 24,000 - 28,000 24,000 - 26,000 24,000 - 26,000 21,000 - 25,000
5+ 28,000 - 35,000 26,000 - 35,000 26,000 - 35,000 25,000 - 30,000
Outbound Telesales 0 - 3 20,000 - 25,000 19,000 - 24,000 19,000 - 24,000 19,000 - 21,000
3 - 5 25,000 - 30,000 24,000 - 28,000 24,000 - 28,000 21,000 - 25,000
5+ 30,000 - 38,000 28,000 - 35,000 28,000 - 35,000 25,000 - 30,000

 

Download the Customer Service Salary & Benefits 2015 Guide now [PDF 1.58MB]

 

Sharon O'Donnell's picture
Associate Director | Dublin
+353 1 4321500
sodonnell@lacreme.ie