2016 Customer Services Salary & Benefits Guide
The Customer Services 2016 Salary Survey & Benefits Guide covers salary ranges and benefits for professionals working in Ireland in 2016.
Customer Service Salary Guides
Customer Services Salaries
|Call Centre Manager||0 - 3||35,000-40,000||35,000-45,000||30,000-37,000||30,000-37,000|
|3 - 5||40,000-50,000||45,000-55,000||37,000-47,000||37,000-47,000|
|Customer Services Manager||0 - 3||35,000-45,000||25,000-28,000||35,000-43,000||35,000-45,000|
|3 - 5||45,000-50,000||28,000-35,000||43,000-48,000||43,000-48,000|
|Customer Services Team Leader||0 - 3||30,000-35,000||23,000-25,000||28,000-33,000||28,000-32,000|
|3 - 5||35,000-45,000||25,000-28,000||32,000-38,000||30,000-35,000|
|Customer Service Representative||0 - 3||20,000-24,000||18,000-21,000||19,000-22,000||18,000-22,000|
|3 - 5||24,000-30,000||22,000-25,000||22,000-28,000||22,000-26,000|
|Customer Service Administrator||0 - 3||22,000-26,000||18,000-21,000||20,000-24,000||19,000-23,000|
|3 - 5||26,000-30,000||22,000-25,000||24,000-28,000||20,000-26,000|
|Order Management Specialist||0 - 3||26,000-30,000||21,000-23,000||24,000-28,000||24,000-28,000|
|3 - 5||30,000-35,000||24,000-28,000||28,000-32,000||28,000-32,000|
Typical range of benefits customer service professionals
|Pension||5% - 8% employer contribution||0% - 5% employer contribution|
|Healthcare||Cover includes spouse and dependents for senior positions||Employee cover only for lower to mid level|
|Bonus||up to 20%||up to 10%|
|Annual Leave||21 - 27 days||20 - 22 days|
|Other||Onsite canteen, travel tax scheme, Parking, Travel expenses, Educational assistant/development programmes, employee discount scheme, gym membership, volunteer days||Parking, Canteen, travel tax scheme, bike to work scheme, gym membership, Volunteer days|
The positive employment market trends we saw in 2014 continued throughout 2015 with recruitment in office support continuing on its upward curve.
In the past year, the growth was especially strong in permanent recruitment as companies felt more confident about increasing headcount for the future at all levels.
The required skill set has evolved at senior level, with assistants expected to take on greater levels of responsibility such as providing specialist advice and support to the executive team. Typically, in addition, to the usual Microsoft Office skills, there is strong demand for PAs who bring the advanced PowerPoint knowledge needed to produce highly professional presentations.
As well as the replacement headcount due to attrition, many new roles were created in 2015 to cope with the growth of the economy, sometimes requiring specific experience such as handling office moves and building management exposure.
Demand for customers service professionals continued unabated throughout 2015 and looks set to continue for the next 12 months as companies expand their customer support and sales teama. The quality of the customer experience is of paramount importance to many companies wishing to grow market share, there has been a consequent upward pressure on salaries. The salary for a senior role that would have been offered at €55,000 twelve months ago is now likely to be set at €60,000. There is a good supply of talent as job seekers have become more active over the past year, with many looking not only for higher salaries but also for new challenges after the slow post-recession years.