2016 Customer Services Salary & Benefits Guide

Aileen McCarney - 12/01/2016
Salary Survey & Benefits Guide 2016

The Customer Services 2016 Salary Survey & Benefits Guide covers salary ranges and benefits for professionals working in Ireland in 2016.

Customer Services Salaries

Role Years' Experience Dublin
Cork
Limerick
Waterford
 
Call Centre Manager 0 - 3 35,000-40,000 35,000-45,000 30,000-37,000 30,000-37,000
3 - 5 40,000-50,000 45,000-55,000 37,000-47,000 37,000-47,000
5+ 50,000-70,000 55,000-60,000 47,000-60,000 47,000-60,000
Customer Services Manager 0 - 3 35,000-45,000 25,000-28,000 35,000-43,000 35,000-45,000
3 - 5 45,000-50,000 28,000-35,000 43,000-48,000 43,000-48,000
5+ 50,000-70,000 35,000-45,000 48,000-58,000 48,000-58,000
Customer Services Team Leader 0 - 3 30,000-35,000 23,000-25,000 28,000-33,000 28,000-32,000
3 - 5 35,000-45,000 25,000-28,000 32,000-38,000 30,000-35,000
5+ 45,000-55,000 28,000-32,000 38,000-45,000 35,000-40,000
Customer Service Representative 0 - 3 20,000-24,000 18,000-21,000 19,000-22,000 18,000-22,000
3 - 5 24,000-30,000 22,000-25,000 22,000-28,000 22,000-26,000
5+ 30,000-35,000 26,000-30,000 30,000-34,000 26,000-30,000
Customer Service Administrator 0 - 3 22,000-26,000 18,000-21,000 20,000-24,000 19,000-23,000
3 - 5 26,000-30,000 22,000-25,000 24,000-28,000 20,000-26,000
5+ 30,000-35,000 26,000-30,000 28,000-32,000 25,000-30,000
Order Management Specialist 0 - 3 26,000-30,000 21,000-23,000 24,000-28,000 24,000-28,000
3 - 5 30,000-35,000 24,000-28,000 28,000-32,000 28,000-32,000
5+ 35,000-45,000 28,000-32,000 32,000-38,000 32,000-38,000

Typical range of benefits customer service professionals

Benefit Type Management Non-Management
Pension 5% - 8% employer contribution 0% - 5% employer contribution
Healthcare Cover includes spouse and dependents for senior positions Employee cover only for lower to mid level
Bonus up to 20% up to 10%
Annual Leave 21 - 27 days 20 - 22 days
Other Onsite canteen, travel tax scheme, Parking, Travel expenses, Educational assistant/development programmes, employee discount scheme, gym membership, volunteer days Parking, Canteen, travel tax scheme, bike to work scheme, gym membership, Volunteer days

 

The positive employment market trends we saw in 2014 continued throughout 2015 with recruitment in office support continuing on its upward curve.  

In the past year, the growth was especially strong in permanent recruitment as companies felt more confident about increasing headcount for the future at all levels.

The required skill set has evolved at senior level, with assistants expected to take on greater levels of responsibility such as providing specialist advice and support to the executive team. Typically, in addition, to the usual Microsoft Office skills, there is strong demand for PAs who bring the advanced PowerPoint knowledge needed to produce highly professional presentations.

As well as the replacement headcount due to attrition, many new roles were created in 2015 to cope with the growth of the economy, sometimes requiring specific experience such as handling office moves and building management exposure.

Demand for customers service professionals continued unabated throughout 2015 and looks set to continue for the next 12 months as companies expand their customer support and sales teama. The quality of the customer experience is of paramount importance to many companies wishing to grow market share, there has been a consequent upward pressure on salaries. The salary for a senior role that would have been offered at €55,000 twelve months ago is now likely to be set at €60,000. There is a good supply of talent as job seekers have become more active over the past year, with many looking not only for higher salaries but also for new challenges after the slow post-recession years.

Download the Customer Service Salary & Benefits 2015 Guide now [PDF 1.58MB]
Aileen McCarney's picture
Director | Dublin
+353 1 4321 500
aileenmccarney@lacreme.ie