In The Right Place At The Right Time

Sharon O'Donnell - 28/10/2014
Human resources

I recently recruited for a Customer Service role for a very good employer of mine. As per usual, I sourced three very strong professionals for the role, scheduled the interviews, interview prepped them all and rang the employer for interview feedback.

I recently recruited for a Customer Service role for a very good employer of mine. As per usual, I sourced three very strong professionals for the role, scheduled the interviews, interview prepped them all and rang the employer for interview feedback. I knew it was going to be a difficult decision for the employer as all three applicants had very similar backgrounds, had the system experience required and were the right fit for the organisation.

So when I called the employer and they went through the feedback for each individual, it was all very similar…strong applicant, great experience, a good fit for the organisation. However, what made one of them stand out was something non interview related. A few years previously, this person had worked in hospitality and the interviewer had organised her son’s Communion lunch in the venue where the applicant was working. The food wasn’t good, the service was terrible and overall the interviewer was very unhappy. The applicant was the on duty manager at the time and was so good at dealing with the situation, she really stood out. The interviewer remembered her face and felt that because she showed excellent customer service skills on that occasion, she had no doubt in her ability and she was the right fit for the role.

It just shows you, that no matter what role you are in, especially in customer facing roles, you never know who your customer is, when you are going to meet them again and how they can influence your future.

Preparing for an interview is essential, delivering at the interview is a must but there are also other factors that can influence the interviewer’s decision. For this applicant, she was just in the right place at the right time.

If you are thinking of changing your role in the near future, please do not hesitate to contact myself Sharon O'Donnell. I'd be delighted to assist you in your search.

Sharon O'Donnell's picture
Associate Director | Dublin
+353 1 4321500
sodonnell@lacreme.ie