Operations Manager - New Account

Location: 
Cork
Job Type: 
Contract
Ref: 
BBBH774597
Salary: 
Competitive Salary
Consultant: 
Lauren Hendry

La Crème have an excellent opportunity available for an experienced Operations Manager to join a new project team in Cork!

Joining this dynamic business, you will be directly responsible for a leadership group and their teams circa 100 staff. You will report into the Service Delivery Manager and be responsible for the below:

This is a 12-month fixed term contract for a growing account - possibility of a permanent position for the right candidate.

ASAP start!

Your role will involve:

  • Deliver and grow the business unit and drive project performance
  • Deliver maximum production levels through effective management of KPI's
  • Increase the team's commercial awareness and understanding of SLA obligations
  • Effective and regular communication style with the end client is essential
  • Proactively engaged in coordinating key business planning activities such as forecasting and reviews
  • Give Team Leaders feedback on a regular basis through one to ones and team meetings. You will work closely with your teams.
  • Lead by example and actively promote a culture where learning and customer service are of the highest priority.
  • Promote development and play a key role in coaching and mentoring

The ideal candidate will possess the following:

  • 5 years + Operational Management experience, ideally in Customer Service/Call Centre, BPO or high-volume corporate setting
  • Experience managing large numbers of employees
  • Strong decision making and communication skills
  • Commercially aware within a challenging environment
  • Adaptable - can easily switch between structured, process-oriented thinking and unstructured, problem resolution
  • Strong interpersonal skills
  • Strong leadership and coaching skills
  • Target focused to manage SLA's

This role would suit a highly motivated person who leads from the front! A great opportunity with the potential to go permanent.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF LA CRÈME SERVICES.

Lauren Hendry's picture
Senior Manager I Office Support I Cork
021 2300 301
lhendry@morganmckinley.com